Return & Refund Policy

This Return & Refund Policy sets out the conditions, procedures, return periods, shipping responsibilities, refund timing, damaged-item reporting requirements, and payment-related records that apply to purchases made through zormavio.com. zormavio.com is operated by ZORMAVIO, LLC. Our goal is to provide customers with a clear process for returning eligible tableware and dining products and for requesting refunds when appropriate. By purchasing from zormavio.com, you acknowledge the terms described below.

1. Return Request Window

A return may be requested within 30 days after delivery. The return period is measured from the confirmed delivery date shown by the applicable carrier tracking information. Requests made after this 30-day period may not be accepted unless applicable law provides otherwise.

To help us identify the purchase and review eligibility, the return request should include the order number and sufficient details about the product being returned. Please contact us at [email protected] before sending any item back. Returns sent without prior communication or without enough order information may require additional processing time.

2. Condition of Returned Tableware and Dining Products

Except where a return concerns damage, a defect, or an incorrect item, products should generally be returned in substantially the same condition in which they were delivered. Items should be unused, unwashed, unaltered, clean, complete, and free from avoidable damage after delivery. Where relevant, original packaging, labels, product inserts, accessories, components, and included materials should also be returned.

Because our range may include tableware, drinkware, serveware, bakeware, linens, and dining accessories, returned products should not show significant signs of food or beverage use, washing, stains, odors, chips, cracks, scratches, heat damage, breakage, or other substantial wear. These condition requirements do not prevent customers from seeking a remedy for a confirmed defect, shipping damage, incorrect item, or any right that cannot lawfully be excluded.

3. Products Subject to Return Restrictions

Certain products may be subject to additional return limitations where hygiene, safety, customization, or product condition makes resale inappropriate. Items that have been materially used, washed, damaged after delivery through misuse, altered by the customer, or returned without essential components may not qualify for a standard return.

Where an item is sold in sealed packaging for hygiene or safety reasons, opening or using the product may affect return eligibility where permitted by law. Personalized, customized, or made-to-order products may also be excluded from standard returns unless they arrive damaged, defective, or materially different from what was ordered. Nothing in this section limits mandatory consumer rights that apply under relevant law.

4. Steps for Requesting and Sending a Return

To begin a return, contact us at [email protected] with your order number, the item you wish to return, the reason for the request, and any information that may help us review the matter. If the request concerns shipping damage, breakage, a defect, missing components, or an incorrect item, we may request photographs or other reasonable evidence.

After reviewing the request, we may provide return instructions, including the appropriate return destination and any reference information that should accompany the parcel. Please do not send returns to 1606 Eastport Plaza Dr, Ste 100, Collinsville, IL 62234, US unless we specifically confirm that address for the return. The appropriate return location may vary according to the product, fulfillment arrangement, or order circumstances.

Returned items should be packed securely and with appropriate protection, particularly where products are fragile or breakable. We recommend using a trackable shipping method and keeping the return receipt and tracking information until the return and refund process is complete.

5. Responsibility for Return Shipping Charges

If an eligible return is requested because of a change of mind, preference, ordering mistake, or another reason not caused by us, the customer is generally responsible for the return shipping cost unless applicable law requires otherwise.

If the return concerns a confirmed incorrect product, material defect, shipping damage, or another error attributable to us, we may provide a prepaid return method, reimburse reasonable return shipping expenses, or arrange another appropriate solution depending on the circumstances.

Original standard shipping charges are generally not refundable for change-of-mind returns unless required by applicable law. Expedited shipping charges are also generally non-refundable after the expedited service has been provided, except where reimbursement is required because of an error attributable to us or applicable law.

6. Damaged, Broken, Defective, or Incorrect Items

Please inspect your order promptly after delivery. If a parcel or product arrives damaged, broken, defective, incomplete, or materially different from what was ordered, contact us at [email protected] within 48 hours after delivery. Prompt reporting helps us review the condition of fragile tableware or dining products and, where appropriate, communicate with the carrier or fulfillment provider.

When submitting a claim, please provide the order number, an explanation of the issue, and clear photographs where applicable. For transit damage, we may request photographs of the outer package, shipping label, internal protective materials, and the affected item. Please keep the damaged product and packaging until we confirm whether they are needed for inspection, return, or carrier review.

Once the available evidence and order records have been reviewed, an appropriate remedy may include replacement, return instructions, partial refund, full refund, or another solution permitted by applicable law.

7. Refund Review, Timing, and Payment Channel

Once an eligible return has been received and inspected, or when a refund has otherwise been approved without a physical return, we will notify the customer of the outcome. Approved refunds will be submitted to the original payment method within 7 business days after approval.

Eligible card and supported digital-wallet refunds are generally processed through the same payment channel used for the original transaction, including Stripe-supported methods. PayPal refunds are generally returned to the original PayPal transaction.

After we submit a refund, the customer's bank, card issuer, Stripe, PayPal, or another payment provider may need additional time to make the funds available. That additional processing period is controlled by the payment provider and is outside our direct control.

Where the original payment involved currency conversion, the amount ultimately credited may differ because of exchange-rate changes or provider fees. We do not control foreign-exchange rates or charges independently applied by banks or payment providers.

8. Records, Payment Disputes, and Return Support

We may retain relevant order, payment, shipment, delivery, return, refund, and customer-service records for legitimate business purposes, including processing returns, preventing fraud, responding to customer inquiries, handling chargebacks, and providing evidence to payment processors such as Stripe or PayPal where required.

If you believe that a return decision, refund, order status, or payment record is incorrect, please contact us at [email protected] before initiating a chargeback or payment dispute. This allows us to review the relevant transaction, tracking, delivery, correspondence, return, and refund records and attempt to resolve the matter directly.

If a chargeback or other payment dispute is opened, we may provide appropriate transaction records, order information, shipment confirmation, tracking information, delivery evidence, return communications, and refund records to Stripe, PayPal, the customer's bank, card issuer, or another authorized payment participant in order to respond to the dispute.

For return or refund assistance, please contact us using the details below:

Company: ZORMAVIO, LLC
Website: zormavio.com
Address: 1606 Eastport Plaza Dr, Ste 100, Collinsville, IL 62234, US
Email: [email protected]
Phone: +1 (618) 344-9880