FAQs

1. Where do you ship?

We ship orders to customers in the United States and to other international destinations where delivery service is available. Shipping availability can vary according to the destination address, carrier coverage, customs requirements, local restrictions, and other delivery conditions. For complete information about eligible destinations and delivery terms, please review our Shipping Policy.

2. How much does standard shipping cost?

Unless a different amount is shown during checkout, eligible orders are charged one standard shipping rate of €4.99 EUR per order. This rate generally applies to supported destinations. Remote locations, oversized parcels, special handling requirements, or destinations requiring alternative carrier arrangements may be subject to different shipping conditions where necessary.

3. How long does standard delivery take?

Our estimated standard delivery period is approximately 30 days after shipment. This period is an estimate and not a guaranteed arrival date. Delivery may take longer because of carrier delays, customs procedures, destination location, local delivery conditions, weather, holidays, transportation disruptions, or other events outside our reasonable control.

4. Can I request expedited shipping?

Yes. If you need a faster delivery option, please contact us at [email protected] before placing your order or as soon as possible after submitting it. Expedited shipping is separate from the standard shipping fee. Any additional charge will depend on the destination, parcel size, parcel weight, requested delivery speed, carrier availability, and other applicable transportation requirements.

5. Will I receive tracking information?

Where tracking is provided by the carrier, tracking details will be made available after the order has been dispatched. A tracking number may not show movement immediately after creation because the parcel may need to be scanned into the carrier network first. The carrier's tracking page should be used for the most current shipment status once tracking becomes active.

6. Will my package require a signature?

A signature or other delivery confirmation may be required for certain orders depending on the destination, order value, delivery service, or carrier rules. If signature confirmation applies, the customer or another authorized person at the delivery address should be available to receive the shipment when delivery is attempted.

7. Will I have to pay customs duties or import taxes?

Orders delivered within the United States are not subject to international import customs duties. Orders delivered outside the United States may be subject to import duties, taxes, VAT, brokerage charges, customs clearance fees, or other destination-specific charges. Unless otherwise required by law or collected during checkout, these charges are the responsibility of the customer.

8. What should I do if my package or product arrives damaged?

Because many tableware and dining products may be fragile, we recommend inspecting the parcel soon after delivery. If an item arrives damaged, defective, incomplete, or materially different from what was ordered, please contact us at [email protected] within 48 hours after delivery. Include your order number, a description of the issue, and clear photographs of the outer packaging, shipping label, protective packaging, and affected product where relevant.

9. What payment methods do you accept?

We currently accept Visa, Mastercard, American Express, PayPal, Discover, Maestro, Apple Pay, and Google Pay. The payment methods shown at checkout may vary according to the customer's location, device, browser, bank, card issuer, or payment provider. For additional details regarding payment processing and authorization, please review our Payment Policy.

10. What currency are payments processed in?

Unless a different currency is expressly shown during checkout, prices and transactions on zormavio.com are processed in EUR (Euro). If your card, bank account, or payment account uses another currency, your payment provider may apply its own exchange rate, conversion charge, or foreign transaction fee. Those charges are determined independently by the relevant provider.

11. Is my payment information secure?

We use established third-party payment providers, including Stripe and PayPal, to process transactions. zormavio.com uses HTTPS and SSL/TLS encryption to protect information transmitted between your browser and our website. Depending on the selected payment method, additional safeguards may include tokenization, PCI-DSS-aligned processing, fraud screening, transaction monitoring, 3-D Secure, or Strong Customer Authentication where applicable.

12. Do you store my card or PayPal payment details?

No. ZORMAVIO, LLC does not store complete card numbers, CVV or CVC codes, PayPal passwords, online banking credentials, or other complete sensitive payment credentials on our own servers. These details are handled by the applicable payment provider. We may retain limited non-sensitive transaction information, including payment status, amount, currency, transaction reference, payment method category, and refund status, where reasonably required for order administration, accounting, fraud prevention, customer support, or dispute handling.

13. What happens if my payment fails or is declined?

A payment may fail because of insufficient funds, incorrect billing information, expired credentials, authentication problems, bank restrictions, fraud-prevention controls, or technical issues. If your payment is not successful, please verify the details entered or contact your bank, card issuer, PayPal, or other relevant payment provider. Orders generally will not proceed to fulfillment until successful payment authorization has been received.

14. How long do I have to request a return?

You may request a return within 30 days after delivery, measured from the confirmed delivery date shown in the applicable carrier tracking information. Requests submitted after this period may not be accepted unless applicable law requires otherwise. For full conditions and procedures, please review our Refund and Returns Policy.

15. What condition must a returned product be in?

Returned tableware, drinkware, serveware, bakeware, linens, and related accessories should generally be unused, unwashed, unaltered, clean, complete, and in substantially the same condition in which they were received. Where applicable, original packaging, labels, accessories, inserts, and included components should also be returned. Products showing food or beverage residue, stains, odors, washing, heat damage, chips, cracks, scratches, breakage, or other significant signs of use may not qualify for a standard return unless the issue concerns a confirmed defect, shipping damage, or another matter protected by applicable law.

16. Who pays the return shipping cost?

For returns based on a change of mind, preference, ordering error, or another reason not caused by us, the customer is generally responsible for return shipping costs unless applicable law requires otherwise. Where a return results from a confirmed incorrect item, material defect, shipping damage, or another error attributable to us, we may provide a prepaid return method, reimburse reasonable return shipping costs, or arrange another appropriate solution.

17. How and when will I receive my refund?

After an eligible return has been received and inspected, or after a refund has otherwise been approved, we will submit the approved refund to the original payment method within 7 business days. The refund will generally be sent through the same payment channel used for the purchase. Your bank, card issuer, Stripe, PayPal, or another payment provider may require additional time to post the funds after we submit the refund.

18. How is my personal information used and protected?

We process personal information only where reasonably necessary to operate zormavio.com, manage orders, arrange shipment, process payments, provide customer service, handle returns and refunds, prevent fraud, maintain website security, respond to disputes, and comply with applicable legal obligations. zormavio.com is a self-hosted store built on WordPress and powered by WooCommerce. We use reasonable safeguards such as HTTPS and SSL/TLS encryption, access controls, administrative permission restrictions, account authentication, security monitoring, logging, software updates, and backup procedures.

Customers in the European Economic Area or otherwise entitled to protections under the GDPR may have rights that include access, correction, deletion, restriction, objection, data portability, and withdrawal of consent where applicable. For full information about privacy rights, cookies, international transfers, data retention, and privacy requests, please review our Privacy Policy.