Privacy Policy

This Privacy Policy explains how ZORMAVIO, LLC collects, uses, stores, protects, discloses, and otherwise processes personal information when you visit zormavio.com, create an account, place an order, contact customer service, request shipping support, submit a return or refund request, or otherwise interact with our website and services. We aim to handle personal information in a transparent and responsible manner and only for legitimate operational, contractual, security, and legal purposes.

1. Website Operator and Data Responsibility

zormavio.com is operated by ZORMAVIO, LLC. Our website is a self-hosted online store built on WordPress and powered by WooCommerce. We determine how personal information collected directly through our store is used, while certain service providers, including payment processors, hosting providers, shipping carriers, security providers, and other partners, may independently process information according to their own legal and privacy obligations.

For privacy questions or requests, you may contact us using the following details:

Company: ZORMAVIO, LLC
Website: zormavio.com
Address: 1606 Eastport Plaza Dr, Ste 100, Collinsville, IL 62234, US
Email: [email protected]
Phone: +1 (618) 344-9880

2. Categories of Personal Information We May Collect

Depending on your interaction with zormavio.com, we may collect information such as your name, billing address, shipping address, email address, telephone number, account details, order history, products purchased, shipping preferences, return and refund requests, customer-service correspondence, device information, browser data, IP address, website activity, and other information reasonably required to operate our store and provide services.

We seek to limit collection to information that is relevant to processing transactions, arranging delivery, providing support, preventing fraud, maintaining website security, complying with legal duties, and improving website functionality.

3. Information Submitted Directly by Customers

We collect information that you voluntarily provide when you place an order, create or update an account, complete checkout, subscribe to communications, send a contact form, request support, report a damaged shipment, request a return or refund, or otherwise communicate with us.

Order processing may require details such as your name, billing address, shipping address, email address, telephone number, and other information reasonably necessary to complete the transaction. Customers are responsible for ensuring that the information submitted is accurate and current.

4. Order, Product, and Transaction Records

When a purchase is made through zormavio.com, WooCommerce may create an order record containing the products purchased, order amount, transaction currency, shipping charge, billing and delivery details, order status, selected payment method, shipment status, tracking information, refunds, and communications related to the order.

These records may be used to fulfill orders, arrange delivery, manage customer support, process returns and refunds, maintain accounting records, investigate suspicious transactions, prevent fraud, and respond to legitimate chargebacks or payment disputes.

5. Handling of Payment Information

Payments through zormavio.com are processed by independent third-party payment providers, including Stripe and PayPal. Payment information is transmitted to the relevant provider for authorization and processing according to the payment method selected at checkout.

ZORMAVIO, LLC does not store customers' complete payment card numbers, CVV or CVC codes, online banking credentials, PayPal passwords, or other complete sensitive payment credentials on our own servers. Those credentials are handled by the applicable payment processor.

We may retain limited non-sensitive transaction details where needed for order administration, accounting, refunds, fraud prevention, customer service, or dispute handling. Such details may include a transaction reference, payment status, payment method category, payment date, amount, currency, and refund status.

6. Stripe-Supported Transactions

When a customer selects a Stripe-supported payment method, Stripe may process personal and payment information required to authorize the transaction. Eligible card and digital-wallet payments may therefore be processed within Stripe's payment environment according to Stripe's own privacy, security, and compliance practices.

Our website does not intentionally copy or independently retain full card credentials processed by Stripe. We may receive limited transaction data from Stripe where necessary to confirm payment, connect a transaction to an order, process a refund, prevent fraud, provide support, keep transaction records, or respond to a payment dispute.

7. PayPal Transactions

If PayPal is selected at checkout, payment authentication and transaction processing are handled through PayPal. PayPal may collect and process information according to its own policies and legal requirements.

We do not receive or store a customer's PayPal password or complete confidential financial credentials. We may receive limited merchant transaction information from PayPal, including payment confirmation, transaction identification, amount, currency, payer information made available to merchants, refund information, and payment status where needed to manage the order.

8. Purposes for Which We Use Personal Information

We may use personal information to operate zormavio.com, process orders, confirm payments, prepare tableware and dining products for shipment, arrange delivery, provide tracking information, communicate about orders, respond to customer inquiries, manage accounts, process returns and refunds, prevent fraud, resolve disputes, maintain security, keep transaction records, comply with legal duties, and improve our services.

We do not intentionally use personal information for purposes that are materially incompatible with the reason for which it was collected unless another lawful basis applies or additional consent is obtained where required.

9. Shipping, Fulfillment, and Delivery Data

To complete an order, we may share necessary delivery information with shipping carriers, fulfillment providers, logistics partners, customs authorities, or other parties reasonably required to transport and deliver the parcel.

This information may include the recipient's name, shipping address, telephone number, email address, order reference, parcel details, and other information required by the carrier. International shipments may also involve processing required for customs clearance, import procedures, delivery verification, or transportation compliance.

10. Returns, Refunds, Breakage, and Product-Issue Claims

If you request a return, refund, replacement, or report a damaged, broken, defective, or incorrect tableware product, we may process information necessary to investigate and resolve the matter. This may include your order number, contact details, photographs, descriptions of the issue, shipment information, tracking data, delivery confirmation, return tracking, correspondence, and refund records.

Where a shipping-damage or breakage claim is reported within the applicable 48-hour period, we may use the information supplied to review the claim and, where appropriate, communicate with the carrier or fulfillment provider.

11. Chargebacks and Payment Dispute Information

If a customer opens a chargeback, unauthorized-payment claim, payment dispute, or similar review, we may process relevant personal and transaction information to investigate and respond.

Where reasonably necessary, we may provide Stripe, PayPal, the customer's bank, card issuer, acquiring institution, or another authorized payment participant with evidence such as order details, billing information, shipping address, payment confirmation, tracking records, delivery confirmation, return records, refund information, and relevant customer communications.

Such information is used only to the extent reasonably necessary to document the transaction, investigate suspected fraud, respond to the dispute, establish whether the order was supplied as agreed, and protect the legitimate interests of customers and ZORMAVIO, LLC.

12. Cookies and Related Technologies

zormavio.com may use cookies and similar technologies necessary for WordPress and WooCommerce functionality, shopping-cart operation, customer sessions, checkout, account authentication, website security, fraud prevention, preference storage, and site performance.

Where legally required, non-essential cookies or similar technologies will be used only after the appropriate consent has been obtained. Customers may be able to manage cookies through browser settings or any cookie-preference tool made available on the website. Disabling necessary cookies may affect the shopping cart, account, or checkout functions.

13. Technical Logs and Website Activity

Our hosting environment, WordPress installation, WooCommerce system, security tools, and related infrastructure may automatically record technical data when visitors use the website. This information may include IP address, browser type, operating system, device information, date and time of access, requested pages, referral information, error logs, and security-event data.

These records may be used to maintain website functionality, detect technical issues, identify unauthorized access attempts, investigate suspicious activity, prevent abuse, improve reliability, and protect our systems and customers.

14. Technical and Organizational Security Measures

We use reasonable technical and organizational safeguards designed to protect personal information against unauthorized access, misuse, alteration, disclosure, loss, or destruction. zormavio.com uses HTTPS and SSL/TLS encryption to help protect information transmitted between the customer's browser and our website.

Additional measures may include restricted administrative access, role-based permissions, strong authentication practices, password controls, security monitoring, access logging, WordPress and plugin updates, server protections, malware prevention, firewall controls, backups, vulnerability management, and limits on access to customer information.

Administrative access is limited to persons or service providers who reasonably require access for legitimate operational purposes. We seek to apply the principle of least privilege so that access is limited according to the responsibilities of the relevant user or system.

15. Payment Security Practices

We reduce unnecessary exposure to sensitive payment information by using established third-party payment processors rather than storing complete payment credentials in our own WordPress or WooCommerce database. Stripe and PayPal process sensitive payment information in their respective payment environments.

Depending on the payment method and provider, payment security may include encrypted transmission, tokenization, PCI-DSS-aligned processing, card authentication, 3-D Secure, Strong Customer Authentication where applicable, automated fraud screening, transaction monitoring, risk analysis, and provider-specific security controls.

No internet transmission or electronic storage method can be guaranteed to be completely secure. We nevertheless maintain reasonable safeguards appropriate to the nature of the information processed and seek to reduce avoidable exposure to sensitive information.

16. When Personal Information May Be Shared

We do not sell customers' personal information as part of our ordinary business operations. Personal information may be shared where reasonably necessary to provide our services or where disclosure is required by law.

Recipients may include hosting providers, WordPress or WooCommerce service providers, Stripe, PayPal, shipping carriers, fulfillment providers, security services, technology providers, professional advisers, accounting providers, fraud-prevention services, regulators, courts, law-enforcement authorities, or other parties where disclosure is reasonably necessary and lawful.

Service providers are expected to process personal information for legitimate purposes related to the services they provide and according to their contractual, privacy, and legal obligations.

17. Legal Grounds for Processing

Where applicable data-protection law requires a legal basis, we may rely on one or more lawful grounds depending on the circumstances. These may include processing necessary to perform a contract with the customer, processing required to comply with legal obligations, processing based on consent, or processing necessary for legitimate interests that are not overridden by the customer's fundamental privacy rights.

Legitimate interests may include maintaining website security, preventing fraud, keeping accurate transaction records, improving services, responding to customer communications, protecting legal rights, and responding to payment disputes.

18. GDPR Rights for Eligible Customers

If you are located in the European Economic Area or are otherwise entitled to rights under the General Data Protection Regulation ("GDPR"), you may have certain rights concerning your personal information, subject to applicable conditions, limitations, and exemptions.

These rights may include the right of access, the right to rectification, the right to erasure in appropriate circumstances, the right to restrict processing, the right to data portability where applicable, and the right to object to certain processing activities.

Where processing relies on consent, you may have the right to withdraw that consent at any time without affecting processing that was lawful before withdrawal. You may also have the right to complain to a competent data-protection supervisory authority in your country of residence, workplace, or the location of an alleged infringement.

To exercise an applicable privacy right, please contact us at [email protected]. We may need to verify your identity before completing the request in order to protect personal information from unauthorized access or disclosure.

19. International Processing and Transfers

Because zormavio.com may serve customers in multiple countries and may use international service providers, personal information may be processed or transferred outside the country in which the customer resides. This can occur when using payment providers, hosting infrastructure, carriers, technology services, or other international service providers.

Where applicable law requires additional safeguards for international transfers, we and our relevant service providers may rely on recognized contractual protections, adequacy decisions, approved data-transfer mechanisms, or other lawful safeguards.

20. Retention, Review, and Deletion

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to satisfy legitimate operational, contractual, accounting, tax, fraud-prevention, payment-dispute, regulatory, and legal requirements.

As a general operational policy, customer and order-related personal information that is no longer required for an active transaction is generally reviewed for deletion, anonymization, or continued lawful retention after approximately one year. Certain records may need to be kept longer where tax, accounting, consumer-protection, payment-processing, fraud-prevention, litigation, regulatory, or other legal obligations require it.

When information is no longer reasonably required, we may delete it, anonymize it, or securely restrict further processing. Backup systems may retain information temporarily until normal rotation or deletion procedures are completed.

21. Children's Privacy

zormavio.com is intended for persons legally capable of purchasing products and entering into transactions in their jurisdiction. Our services are not intentionally directed to children, and we do not knowingly seek to collect personal information from children for independent commercial use.

If a parent or legal guardian believes that a child has provided personal information without appropriate authorization, please contact us at [email protected]. We will review the request and take reasonable steps to delete or otherwise appropriately handle the information where required.

22. Privacy Requests, Updates, and Contact Information

If you have questions about this Privacy Policy, information we hold, security measures, payment-related privacy, or the way personal information has been processed, please contact us at [email protected].

We may revise this Privacy Policy from time to time to reflect changes to zormavio.com, WordPress or WooCommerce configuration, payment providers, shipping procedures, data-processing practices, security controls, legal requirements, or business operations. Updated versions will be published on zormavio.com and will apply from the stated effective date or as otherwise permitted by law.

Our current contact information is: